Observability: Real-time Insights into Cloud Infrastructure, Network Services, and Security

Lina Gladstein is a genuine people leader, recognized as an expert relationship manager and an innovative thinker. Her core strategy involves harnessing strategic communications and relationship management skills in building trust, delivering optimal value, and creating long-term alliances with customers, vendors, industry peers, and team members.

She is an experienced executive, who leverages advanced leadership skills to build, develop, and manage high-performing technical teams with a diverse workforce across multiple geographic locations. Not only does she lead high-performing teams, but she is trusted by her colleagues and team-members for her rational decision-making and valuable expert insights.

In addition to having several technology certifications, Lina also holds a degree in Applied Mathematics and an MBA from Pace University in Information Systems and Financial Management. In addition to her work, Lina is actively involved in the community of her organization, serving as a leadership advisor for the WoMEN Resource Network.

Jerald Murphy is SVP of Research and Consulting for Nemertes. With over three decades of technology experience, Jerry has done everything from neural networking research, integrated circuit design, computer programming, designing global data centers, to being CEO of a managed services company. Jerry has worked in The United States Army, MCI Communications, META Group, Cognizant, and was the CEO of Banking Infrastructure Technology Services (BITS).

In the rapidly evolving landscape of financial services, where digital transformation dictates the pace of change, the role of observability has expanded beyond traditional monitoring paradigms to become central to maintaining a competitive edge. Observability refers to the extent to which we can understand or determine anything regarding the status of our systems (e.g., infrastructure, services, and business processes) by analyzing their telemetry data, including metrics, traces, logs, and reports. 

Observability now offers a holistic view of the technological ecosystem, encompassing not only cloud infrastructure, network services, and security protocols but also extending to the crucial areas of business process flow and model validation. This adaptation provides critical insights in real time, enabling financial institutions to navigate the complexities of digital transformation more effectively.

As financial institutions tackle the challenges of ensuring operational efficiency, compliance, and customer satisfaction, the importance of a robust framework that includes observability in both technological and business processes has never been more pronounced. Observability, serving as a cornerstone in this intricate environment, facilitates the preemptive identification and rectification of issues across all layers of operations, from infrastructure to critical business process flows and algorithmic model validations. 

This presentation will unravel the multifaceted impact of observability on the financial sector, demonstrating its pivotal role in not just sustaining but also advancing regulatory compliance, risk management, and operational excellence in an era increasingly dominated by algorithms and generative AI.

Dan Juengst serves as head of Enterprise Solutions Marketing at Chronosphere. Dan has 20+ years of high tech experience in areas such as streaming data, observability, data analytics, DevOps, cloud computing, grid computing, and high performance computing. Dan has held senior technical and marketing positions at Confluent, Red Hat, CloudBees, CA Technologies, Sun Microsystems, SGI, and Wily Technology. Dan’s roots in technology originated in the Aerospace industry where he leveraged high performance compute grids to design rockets.

As financial services organizations adopt cloud native architectures, they begin to find challenges with their current observability tools and strategy. In fact, many organizations don’t have a well-defined observability strategy at all. In this session, you will hear how to craft a cloud native observability strategy that is right for your organization.

This talk will cover:

• What is an observability strategy?
• Where do you start?
• What positive business outcomes can result from a holistic observability strategy?

Eric Horsman is a seasoned sales engineering leader with over 24 years of experience in the APM and observability space. His career journey is a unique blend of entrepreneurial spirit, deep technical expertise, and a proven track record of building and leading high-performing teams.

Eric‘s story began at Precise Software, where he started as an intern and eventually built and led the US IT infrastructure, playing a key role in the company’s successful IPO in 2001. This early experience ignited his passion for technology and its power to drive business success.

Following his entrepreneurial venture, Eric transitioned to larger organizations, leveraging his technical skills and leadership abilities to lead and manage diverse teams across sales engineering, alliances, and partner sales. His strong interpersonal skills and ability to forge strategic partnerships have been instrumental in securing key deals and driving growth.

For the past two and a half decades, Eric has honed his expertise in the APM and observability domain. He possesses a deep understanding of this critical space and excels at translating complex technical concepts into clear and concise language, effectively communicating the value proposition to customers and partners.

Today, as the Sr. Director of Solutions Engineering, Eric leads the Northeast and Financial Services vertical, leveraging his extensive experience to help organizations optimize their performance and gain valuable insights from their data.

Observability is knowing the components of your technology ecosystem, knowing how those components are related, and knowing how those relationships impact business outcomes. This unprecedented level of visibility enables faster incident resolution, faster innovation and greater connectivity between technology and business functions to accelerate business objectives. Reducing MTTR and improving resiliency are some of the key outcomes from observability strategies, however, many financial services organizations struggle to achieve their goals.

In this session, you’ll learn:

• Why context is required to improve resiliency and reduce MTTR
• How to leverage AI and predictive analytics to resolve issues before users are impacted
• How to get precise answers and drive automation from observability data

Our panel of experts will share insights from their experiences in implementing observability practices within their organizations, discussing challenges, strategies, and successes. Attendees will leave with a comprehensive understanding of how observability can be used to gain a competitive edge through enhanced operational insight, security, and efficiency in today’s fast-paced digital landscape.

Jerald Murphy is SVP of Research and Consulting for Nemertes. With over three decades of technology experience, Jerry has done everything from neural networking research, integrated circuit design, computer programming, designing global data centers, to being CEO of a managed services company. Jerry has worked in The United States Army, MCI Communications, META Group, Cognizant, and was the CEO of Banking Infrastructure Technology Services (BITS).

Dan Juengst serves as head of Enterprise Solutions Marketing at Chronosphere. Dan has 20+ years of high tech experience in areas such as streaming data, observability, data analytics, DevOps, cloud computing, grid computing, and high performance computing. Dan has held senior technical and marketing positions at Confluent, Red Hat, CloudBees, CA Technologies, Sun Microsystems, SGI, and Wily Technology. Dan’s roots in technology originated in the Aerospace industry where he leveraged high performance compute grids to design rockets.

Lina Gladstein is a genuine people leader, recognized as an expert relationship manager and an innovative thinker. Her core strategy involves harnessing strategic communications and relationship management skills in building trust, delivering optimal value, and creating long-term alliances with customers, vendors, industry peers, and team members.

She is an experienced executive, who leverages advanced leadership skills to build, develop, and manage high-performing technical teams with a diverse workforce across multiple geographic locations. Not only does she lead high-performing teams, but she is trusted by her colleagues and team-members for her rational decision-making and valuable expert insights.

In addition to having several technology certifications, Lina also holds a degree in Applied Mathematics and an MBA from Pace University in Information Systems and Financial Management. In addition to her work, Lina is actively involved in the community of her organization, serving as a leadership advisor for the WoMEN Resource Network.